# Svix: Major incident: [EU] Elevated response times and error rates affecting some customers.

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-06-03 00:00 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/zfzf31fvlbls](https://stspg.io/zfzf31fvlbls)
- [Company: Svix](https://rewindex.com/company/svix.md)
- Versions: before (none: first archived) → after incident\_version:756/xjdrs29zs31l@7f8d0e19355c
- Change 1 of 1 for this incident

Incident page (full timeline): [\[EU\] Elevated response times and error rates affecting some customers.](https://rewindex.com/company/svix/incidents/xjdrs29zs31l.md)
## What changed

**1. Added: Title**

```diff
+ [EU] Elevated response times and error rates affecting some customers.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-03 00:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-03 00:00 UTC
```

**6. Added: Update** (resolved) · 2026-06-03 00:00 UTC

```diff
+ We experienced an issue where some customer in the EU region experienced elevated response times and error rates. The time frames when this occurred: 23:44 - 23:46, 00:05 - 00:13, 00:38 - 00:48, 03:27 - 03:29, 5:34 - 5:36 UTC. This happened due to a significant spike in traffic (161x traffic the minute before), and the system not scaling fast enough to catch up. This affected customers routed to the same nodes that experienced this load.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-03 00:00 UTC | Major incident: \[EU\] Elevated response times and error rates affecting some customers. (this change) | major |

All Svix changes: [timeline](https://rewindex.com/company/svix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i72a00dadfb1f1a · Markdown: https://rewindex.com/change/i72a00dadfb1f1a.md · JSON: https://rewindex.com/api/v1/changes/i72a00dadfb1f1a · Generated 2026-10-19T21:43:48.095Z