# Backblaze: Critical incident: Customers in the EU region might be facing issues accessing some files

> Critical incident: Customers in the EU region might be facing issues accessing some files. Detected 2026-11-05 by Rewindex: what changed on Backblaze’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i72886a979d3f98
Last updated: 2026-11-05T05:18:41Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-11-05 03:35 UTC · Detected: 2026-11-05 05:18 UTC
- [Source: https://status.backblaze.com/incidents/63a26778-bb65-431f-9e54-448a3de3ba28](https://status.backblaze.com/incidents/63a26778-bb65-431f-9e54-448a3de3ba28)
- [Company: Backblaze](https://rewindex.com/company/backblaze.md)
- Versions: before (none: first archived) → after incident\_version:80/63a26778-bb65-431f-9e54-448a3de3ba28@6936d0ddb424
- Change 1 of 1 for this incident

Incident page (full timeline): [Customers in the EU region might be facing issues accessing some files](https://rewindex.com/company/backblaze/incidents/63a26778-bb65-431f-9e54-448a3de3ba28.md)
## What changed

**1. Added: Title**

```diff
+ Customers in the EU region might be facing issues accessing some files
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-05 03:35 UTC
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-05 03:35 UTC | Critical incident: Customers in the EU region might be facing issues accessing some files (this change) | critical |

All Backblaze changes: [timeline](https://rewindex.com/company/backblaze/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Customers in the EU region might be facing issues accessing some files on Backblaze’s status page, changed 2026-11-05 03:35 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i72886a979d3f98
- Citation: Backblaze, “Critical incident: Customers in the EU region might be facing issues accessing some files” (2026-11-05 03:35 UTC). Archived by Rewindex: https://rewindex.com/change/i72886a979d3f98 (CC BY 4.0).
- Markdown link: `[Backblaze: Critical incident: Customers in the EU region might be facing issues accessing some files (2026-11-05)](https://rewindex.com/change/i72886a979d3f98)`


---
Canonical: https://rewindex.com/change/i72886a979d3f98 · Markdown: https://rewindex.com/change/i72886a979d3f98.md · JSON: https://rewindex.com/api/v1/changes/i72886a979d3f98 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T08:21:58.832Z