# v0: Major incident: Timeouts loading charts and observability data in Dashboard

**Summary:** v0 reported a major incident causing Dashboard chart and observability-data timeouts for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. It started at 2026-07-23 07:33 UTC and was resolved at 2026-07-23 08:18 UTC, lasting 45 min. The team identified the source and implemented a fix, but did not specify the cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-23 07:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pcy9pldzdfqw](https://stspg.io/pcy9pldzdfqw)
- [Company: v0](https://rewindex.com/company/v0.md)
- Versions: before (none: first archived) → after incident\_version:44/bwyq88fxt57g@b634351a328b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Timeouts loading charts and observability data in Dashboard
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-23 07:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-23 08:18 UTC
```

**6. Added: Affected components**

```diff
+ Firewall, Observability, Observability - Observability, Observability - Speed Insights, Observability - Web Analytics, Sandbox, Speed Insights, Web Analytics, Workflow
```

**7. Added: Update** (investigating) · 2026-07-23 07:33 UTC

```diff
+ We are currently investigating timeouts loading observability data for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. This impacts charts in the Dashboard.
```

**8. Added: Update** (monitoring) · 2026-07-23 07:55 UTC

```diff
+ The team identified the source of the issue and a fix has been implemented. We are starting to see recovery. Charts and observability data should be loading again for Firewall, Observability, Sandboxes, Speed Insights, Web Analytics, and Workflows. We continue to monitor.
```

**9. Added: Update** (resolved) · 2026-07-23 08:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-23 07:33 UTC | Major incident: Timeouts loading charts and observability data in Dashboard (this change) | outage |

All v0 changes: [timeline](https://rewindex.com/company/v0/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i724679127ebf33 · Markdown: https://rewindex.com/change/i724679127ebf33.md · JSON: https://rewindex.com/api/v1/changes/i724679127ebf33 · Generated 2026-10-18T03:29:30.185Z