# Unbounce: Major incident: Elevated Page Server Errors (Asia Pacific Region)

**Summary:** Unbounce reported a major Page Servers outage in Asia Pacific: visitors to live pages could see gateway errors; no other regions were affected. It started at 2026-08-14 15:28 UTC and was resolved at 2026-08-14 17:42 UTC, lasting 2 h 14 min. Unbounce implemented a fix and reported health checks back to 100%. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-14 15:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/py4lj9gfc4qw](https://stspg.io/py4lj9gfc4qw)
- [Company: Unbounce](https://rewindex.com/company/unbounce.md)
- Versions: before (none: first archived) → after incident\_version:265/182l8vndjv34@d06c52885f6b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Page Server Errors (Asia Pacific Region)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-14 15:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-14 17:42 UTC
```

**6. Added: Affected components**

```diff
+ Page Servers
```

**7. Added: Update** (investigating) · 2026-08-14 15:28 UTC

```diff
+ We're investigating elevated errors on our page servers, currently isolated to the Asia Pacific (APAC) region.  Visitors from that region attempting to view live Unbounce pages may see a gateway error instead of the page loading. No other regions are currently affected.
```

**8. Added: Update** (monitoring) · 2026-08-14 16:07 UTC

```diff
+ A fix has been implemented and we are now monitoring for recovery of Page Server in the Asia Pacific region.
```

**9. Added: Update** (monitoring) · 2026-08-14 16:52 UTC

```diff
+ Health checks have returned to 100% as of 9:17 AM PST. Visitors from Asia Pacific region should be able to view live Unbounce pages without any errors now. Our engineering team is continuing to monitor traffic to ensure error rates stabilize completely.
```

**10. Added: Update** (resolved) · 2026-08-14 17:42 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-14 15:28 UTC | Major incident: Elevated Page Server Errors (Asia Pacific Region) (this change) | outage |

All Unbounce changes: [timeline](https://rewindex.com/company/unbounce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7185c2ad8196f6 · Markdown: https://rewindex.com/change/i7185c2ad8196f6.md · JSON: https://rewindex.com/api/v1/changes/i7185c2ad8196f6 · Generated 2026-10-18T03:55:52.653Z