# Grammarly: Major incident: Generative AI assistance is working with interruptions

**Summary:** Grammarly’s generative AI assistance experienced interruptions in a major-impact incident starting at 2025-02-05 21:05 UTC, lasting 22 min and resolved at 2025-02-05 21:28 UTC. Writing suggestions remained available; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-02-05 21:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5ycfm44hdpwf](https://stspg.io/5ycfm44hdpwf)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/878xyt1dn0sy@9cebca7a4894
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Generative AI assistance is working with interruptions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-05 21:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-05 21:28 UTC
```

**6. Added: Affected components**

```diff
+ Generative AI assistance
```

**7. Added: Update** (investigating) · 2025-02-05 21:05 UTC

```diff
+ We’re investigating reports that generative AI is working with interruptions and will provide updates as we have them. Be assured that you can continue using Grammarly’s writing suggestions. We apologize for any inconvenience!
```

**8. Added: Update** (resolved) · 2025-02-05 21:28 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-05 21:05 UTC | Major incident: Generative AI assistance is working with interruptions (this change) | degradation |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i70d9ce7ef35a8c · Markdown: https://rewindex.com/change/i70d9ce7ef35a8c.md · JSON: https://rewindex.com/api/v1/changes/i70d9ce7ef35a8c · Generated 2026-10-18T02:55:22.975Z