# Brex: Critical incident: Dashboard is down

**Summary:** Brex’s Dashboard was down in a critical-impact incident that started at 2026-03-18 12:24 UTC and was resolved at 2026-03-18 13:40 UTC, lasting 1 h 15 min. Customers could not access the Dashboard; Brex reported resolution but provided no cause or fix details. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-18 12:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/q1qsgch4fb4q](https://stspg.io/q1qsgch4fb4q)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/qqktgmrt10gn@88e03c7a79a4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard is down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-18 12:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-18 13:40 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard
```

**7. Added: Update** (investigating) · 2026-03-18 12:24 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (resolved) · 2026-03-18 13:40 UTC

```diff
+ The issue was resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-18 12:24 UTC | Critical incident: Dashboard is down (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i70d29cc8224f12 · Markdown: https://rewindex.com/change/i70d29cc8224f12.md · JSON: https://rewindex.com/api/v1/changes/i70d29cc8224f12 · Generated 2026-10-18T01:54:08.801Z