# Dialpad: Major incident: Accessing www.dialpad.com shows an error

**Summary:** Dialpad reported a major website outage showing errors at www.dialpad.com, starting 2025-11-18 13:41 UTC and resolved 2025-11-18 18:03 UTC (4 h 21 min). Dialpad attributed it to a worldwide CloudFlare service incident; a fix was implemented and service fully recovered. Calling and messaging were unaffected, and users could sign in directly at https://dialpad.com/login. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 13:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/67s2g4k76v51](https://stspg.io/67s2g4k76v51)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)
- Versions: before (none: first archived) → after incident\_version:121/t2d4pcrnffdw@e50ed146700d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Accessing www.dialpad.com shows an error
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 13:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 18:03 UTC
```

**6. Added: Affected components**

```diff
+ Website
```

**7. Added: Update** (identified) · 2025-11-18 13:41 UTC

```diff
+ The issue is due to a worldwide CloudFlare service incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Users can go directly to https://dialpad.com/login to sign in. Calling and messaging are unaffected.
```

**8. Added: Update** (monitoring) · 2025-11-18 14:01 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-11-18 18:03 UTC

```diff
+ The service is fully recovered.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 13:41 UTC | Major incident: Accessing www.dialpad.com shows an error (this change) | outage |

All Dialpad changes: [timeline](https://rewindex.com/company/dialpad/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i70798cab3e311a · Markdown: https://rewindex.com/change/i70798cab3e311a.md · JSON: https://rewindex.com/api/v1/changes/i70798cab3e311a · Generated 2026-10-18T02:29:17.956Z