# Statsig: Major incident: Client SDK Success Rate in Southeast Asia

**Summary:** Statsig reported a major degradation in client SDK initialization success rates affecting Asia Southeast 1 and Config Delivery API - Asia Southeast 1. It started at 2026-03-18 01:50 UTC and was resolved at 2026-03-18 02:53 UTC, lasting 1 h 3 min; the vendor said it identified the root cause but did not disclose it. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-03-18 01:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1x7wy3vqjcpw](https://stspg.io/1x7wy3vqjcpw)
- [Company: Statsig](https://rewindex.com/company/statsig.md)
- Versions: before (none: first archived) → after incident\_version:208/fdkbb9vsygy5@79c8b1cdfe70
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Client SDK Success Rate in Southeast Asia
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-18 01:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-18 02:53 UTC
```

**6. Added: Affected components**

```diff
+ Asia Southeast 1, Config Delivery API - Asia Southeast 1
```

**7. Added: Update** (investigating) · 2026-03-18 01:50 UTC

```diff
+ We are seeing degraded success rate in our southeast asia region for client SDK initialization starting at around 6:50PM. The team has identified the root cause and is working on recovering the region now. Update: 7:51PM PST -- The team expects full recovery within a few minutes. Update: 7:57PM PST -- Systems are fully recovered as of 7:53 PM PST.
```

**8. Added: Update** (resolved) · 2026-03-18 02:53 UTC

```diff
+ Resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-18 01:50 UTC | Major incident: Client SDK Success Rate in Southeast Asia (this change) | degradation |

All Statsig changes: [timeline](https://rewindex.com/company/statsig/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i704da834ddc4ee · Markdown: https://rewindex.com/change/i704da834ddc4ee.md · JSON: https://rewindex.com/api/v1/changes/i704da834ddc4ee · Generated 2026-10-18T02:31:28.156Z