# Neon: Major incident: Database connectivity issues with projects in US-East-1 Cell 6

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-05-08 01:24 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/69fd3b318e58bf058c143698](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/69fd3b318e58bf058c143698)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/69fd3b318e58bf058c143698@ccad5f0d61c2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Database connectivity issues with projects in US-East-1 Cell 6
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-08 01:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-08 03:58 UTC
```

**6. Added: Affected components**

```diff
+ Database Connectivity
```

**7. Added: Update** (investigating) · 2026-05-08 01:24 UTC

```diff
+ Starting at approximately 00:20 May 8, 2026, customers may experience connectivity issues with databases in US-East-1 Cell 6 We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.
```

**8. Added: Update** (monitoring) · 2026-05-08 02:23 UTC

```diff
+ Between 00:20 UTC and 02:21 UTC May 8, 2026, approximately 1,000 projects in US-East-1 Cell 6 experienced slow or stuck compute start events. The issue has been mitigated. We will continue to monitor the platform and confirm resolution. Further updates will be provided within the next hour, or as events warrant.
```

**9. Added: Update** (resolved) · 2026-05-08 03:58 UTC

```diff
+ The issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-08 01:24 UTC | Major incident: Database connectivity issues with projects in US-East-1 Cell 6 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i704a9c19545515 · Markdown: https://rewindex.com/change/i704a9c19545515.md · JSON: https://rewindex.com/api/v1/changes/i704a9c19545515 · Generated 2026-10-18T06:41:42.598Z