# Cribl: Critical incident: Users unable to login to cloud portal

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2024-08-28 22:02 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/1tlyp18qh5r8](https://stspg.io/1tlyp18qh5r8)
- [Company: Cribl](https://rewindex.com/company/cribl.md)
- Versions: before (none: first archived) → after incident\_version:731/0xvlzkkwwmgv@9823cd1c7a1b
- Change 1 of 1 for this incident

Incident page (full timeline): [Users unable to login to cloud portal](https://rewindex.com/company/cribl/incidents/0xvlzkkwwmgv.md)
## What changed

**1. Added: Title**

```diff
+ Users unable to login to cloud portal
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-08-28 22:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-08-28 22:17 UTC
```

**6. Added: Affected components**

```diff
+ Global - Login & Registration, Login & Registration
```

**7. Added: Update** (investigating) · 2024-08-28 22:02 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2024-08-28 22:05 UTC

```diff
+ Our engineering team is investigating an issue that prevents users from logging in to Cribl.Cloud Customer Impact:  You may be unable to log in to Cribl.Cloud.  This incident affects Cribl.Cloud. Next Update:  Please visit status.cribl.cloud for status updates.  Cribl Support is available to answer questions via email at support@cribl.io. Thank You for being a Cribl.Cloud customer.
```

**9. Added: Update** (resolved) · 2024-08-28 22:17 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-08-28 22:02 UTC | Critical incident: Users unable to login to cloud portal (this change) | critical |

All Cribl changes: [timeline](https://rewindex.com/company/cribl/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7023c82e98376c · Markdown: https://rewindex.com/change/i7023c82e98376c.md · JSON: https://rewindex.com/api/v1/changes/i7023c82e98376c · Generated 2026-10-20T00:48:49.305Z