# OpenAI: Major incident: ChatGPT Work seeing elevated errors and latency

**Summary:** ChatGPT Work had a major incident starting 2026-08-31 15:04 UTC, lasting 5 h 23 min and resolving at 2026-08-31 20:28 UTC. Elevated errors and latency prevented users across multiple subscription plans from starting or continuing tasks; Plus users were particularly impacted, with Work mode unavailable. OpenAI applied a mitigation and reported full recovery. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-31 15:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.openai.com/incidents/01M1C5M4K0WC8PPT0Z175RJA1E](https://status.openai.com/incidents/01M1C5M4K0WC8PPT0Z175RJA1E)
- [Company: OpenAI](https://rewindex.com/company/openai.md)
- Versions: before (none: first archived) → after incident\_version:31/01M1C5M4K0WC8PPT0Z175RJA1E@1e814e7381ba
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ ChatGPT Work seeing elevated errors and latency
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-31 15:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-31 20:28 UTC
```

**6. Added: Update** (identified) · 2026-08-31 15:04 UTC

```diff
+ We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.
```

**7. Added: Update** (identified) · 2026-08-31 15:21 UTC

```diff
+ We have identified that users are experiencing elevated errors for the impacted services. Plus users are particularly impacted, where Work mode is currently unavailable. We are working on implementing a mitigation.
```

**8. Added: Update** (identified) · 2026-08-31 16:02 UTC

```diff
+ User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing to work on a mitigation.
```

**9. Added: Update** (identified) · 2026-08-31 17:01 UTC

```diff
+ User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We We are continuing work on implementing a mitigation.
```

**10. Added: Update** (identified) · 2026-08-31 17:52 UTC

```diff
+ User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.
```

**11. Added: Update** (identified) · 2026-08-31 19:29 UTC

```diff
+ User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.
```

**12. Added: Update** (monitoring) · 2026-08-31 20:01 UTC

```diff
+ We have applied a mitigation and are monitoring recovery.
```

**13. Added: Update** (resolved) · 2026-08-31 20:28 UTC

```diff
+ All impacted services have now fully recovered.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-31 15:04 UTC | Major incident: ChatGPT Work seeing elevated errors and latency (this change) | outage |

All OpenAI changes: [timeline](https://rewindex.com/company/openai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i70042bae11232d · Markdown: https://rewindex.com/change/i70042bae11232d.md · JSON: https://rewindex.com/api/v1/changes/i70042bae11232d · Generated 2026-10-18T01:30:22.250Z