# Mixpanel: Major incident: Errors Loading Mixpanel.com

**Summary:** Mixpanel.com experienced loading errors affecting Application Availability in EU, IN and US, with vendor-rated major impact. The incident started at 2025-07-16 17:43 UTC and was resolved at 2025-07-16 18:21 UTC, lasting 38 min; Mixpanel implemented a fix but did not state a cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-16 17:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/92d7zqgv2fkw](https://stspg.io/92d7zqgv2fkw)
- [Company: Mixpanel](https://rewindex.com/company/mixpanel.md)
- Versions: before (none: first archived) → after incident\_version:55/v6bplpx53yrn@ff0cfa122a2b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors Loading Mixpanel.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-16 17:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-16 18:21 UTC
```

**6. Added: Affected components**

```diff
+ Application Availability - Application Availability (EU), Application Availability - Application Availability (IN), Application Availability - Application Availability (US), Application Availability (EU), Application Availability (IN), Application Availability (US)
```

**7. Added: Update** (investigating) · 2025-07-16 17:43 UTC

```diff
+ We are currently experiencing issues with loading Mixpanel.com and are working to restore service as quickly as possible. Our team is investigating the issue and will provide updates as soon as we have more information. Thank you for your patience.
```

**8. Added: Update** (identified) · 2025-07-16 17:51 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-07-16 18:11 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-07-16 18:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-16 17:43 UTC | Major incident: Errors Loading Mixpanel.com (this change) | outage |

All Mixpanel changes: [timeline](https://rewindex.com/company/mixpanel/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6fe8137e756806 · Markdown: https://rewindex.com/change/i6fe8137e756806.md · JSON: https://rewindex.com/api/v1/changes/i6fe8137e756806 · Generated 2026-10-18T02:28:34.051Z