# GitLab: Major incident: Delayed email delivery for some email service providers

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-01 00:35 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6abdaada5d42aa059f21606c](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6abdaada5d42aa059f21606c)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6abdaada5d42aa059f21606c@592497a3a32b
- Change 1 of 1 for this incident

Incident page (full timeline): [Delayed email delivery for some email service providers](https://rewindex.com/company/gitlab/incidents/6abdaada5d42aa059f21606c.md)
## What changed

**1. Added: Title**

```diff
+ Delayed email delivery for some email service providers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-01 00:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-01 12:12 UTC
```

**6. Added: Affected components**

```diff
+ Background Processing
```

**7. Added: Update** (investigating) · 2026-10-01 00:35 UTC

```diff
+ We’ve detected email delivery delays affecting a small number of email service providers. The team is actively investigating to identify the full scope and impact. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
```

**8. Added: Update** (investigating) · 2026-10-01 00:51 UTC

```diff
+ We are escalating this issue directly with our email delivery provider. The team continues to monitor the impact and will provide another update as more information becomes available. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
```

**9. Added: Update** (investigating) · 2026-10-01 02:06 UTC

```diff
+ We are continuing to escalate with our email delivery provider, and other affected email service providers directly. The team continues to monitor the impact and will provide another update as more information becomes available. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
```

**10. Added: Update** (investigating) · 2026-10-01 03:42 UTC

```diff
+ We have taken additional measures to reduce elevated email volumes and improve platform stability. The team continues to monitor the impact and will provide another update as more information becomes available. The incident is being tracked in https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061
```

**11. Added: Update** (investigating) · 2026-10-01 06:51 UTC

```diff
+ Our monitoring has not observed any bounced emails since 02:29 UTC. We are seeing early signs of improvement in email delivery, but some messages may continue to be delayed or fail for certain email service providers. The team continues to monitor delivery performance and work with our email delivery provider to understand and address the issue. We will provide another update as more information becomes available.
```

**12. Added: Update** (monitoring) · 2026-10-01 08:49 UTC

```diff
+ There were no new bounced emails since 02:29 UTC. We will continue to monitor the logs and provide updates when new information is available.
```

**13. Added: Update** (resolved) · 2026-10-01 12:12 UTC

```diff
+ We have not seen new failures, so we are marking this as solved. More information is available in gitlab.com/gitlab-com/gl-infra/production/-/work_items/23061.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-01 00:35 UTC | Major incident: Delayed email delivery for some email service providers (this change) | major |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6fe7d69be786c8 · Markdown: https://rewindex.com/change/i6fe7d69be786c8.md · JSON: https://rewindex.com/api/v1/changes/i6fe7d69be786c8 · Generated 2026-10-18T08:05:48.542Z