# NordLayer: Critical incident: Los Angeles connectivity issues (shared and dedicated servers)

**Summary:** NordLayer reported a critical outage affecting Los Angeles shared and dedicated servers, including private and shared gateways, from 2022-05-04 14:13 UTC to 2022-05-04 14:51 UTC (37 min). The vendor attributed connectivity issues to a power supply issue at its service provider’s LA site and confirmed all Los Angeles servers were back online. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-05-04 14:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/b5r3hgmsvfyb](https://stspg.io/b5r3hgmsvfyb)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)
- Versions: before (none: first archived) → after incident\_version:313/g4rwdgqxn6ft@66211920b13d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Los Angeles connectivity issues (shared and dedicated servers)
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-05-04 14:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-05-04 14:51 UTC
```

**6. Added: Affected components**

```diff
+ Dedicated Servers, Private Gateways (Servers with dedicated IPs), Shared Gateways, Shared Servers
```

**7. Added: Update** (identified) · 2022-05-04 14:13 UTC

```diff
+ We are seeing elevated levels of connectivity issues within Los Angeles dedicated and shared servers. The problem is localised at our service provider site. Our service provider is aware of the issue and is working on a fix.
```

**8. Added: Update** (resolved) · 2022-05-04 14:51 UTC

```diff
+ All Los Angeles servers are back online. There was a power supply issue at our service provider LA site. The problem is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-05-04 14:13 UTC | Critical incident: Los Angeles connectivity issues (shared and dedicated servers) (this change) | outage |

All NordLayer changes: [timeline](https://rewindex.com/company/nordlayer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i6f204a7f721575 · Markdown: https://rewindex.com/change/i6f204a7f721575.md · JSON: https://rewindex.com/api/v1/changes/i6f204a7f721575 · Generated 2026-10-18T01:54:26.501Z