# Rippling: Major incident: Notification delay

**Summary:** Rippling reported a major notification degradation causing 2–15 minute authentication delays, starting 2025-10-27 15:23 UTC and resolved at 2025-10-27 18:38 UTC (3 h 14 min). Scheduled notifications were temporarily suspended to reduce database load; delivery recovered within the 10-second SLA, scheduled jobs resumed, and delayed scheduled notifications were being sent. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-10-27 15:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/czsqrgtddfhb](https://stspg.io/czsqrgtddfhb)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/ctlxcx0k10q5@38facf70710f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Notification delay
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-27 15:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-27 18:38 UTC
```

**6. Added: Affected components**

```diff
+ Notifications, Platform Tools - Notifications, Rippling App
```

**7. Added: Update** (investigating) · 2025-10-27 15:23 UTC

```diff
+ Customers may be experiencing a delay in notifications causing authentication delays. We are observing a 2 - 15 minute delay in notifications. This is under investigation.
```

**8. Added: Update** (investigating) · 2025-10-27 16:17 UTC

```diff
+ We are temporarily suspending scheduled notification jobs in order to bring down the database load so that all other notifications -- including time-sensitive authentication notifications -- can recover to be delivered within SLA.
```

**9. Added: Update** (investigating) · 2025-10-27 17:02 UTC

```diff
+ We have partial recovery where new notifications are being sent within the SLA of 10 seconds. Scheduled notifications continue to be suspended.
```

**10. Added: Update** (monitoring) · 2025-10-27 18:24 UTC

```diff
+ The notification service has been restored, and notifications are now properly getting sent within the SLA. Scheduled notification jobs have been restored, so moving forward they will be sent at the scheduled time.  Scheduled notifications that were scheduled to be sent during the suspended period -- between 9:15a PDT to 11:23a PDT -- are being sent now.
```

**11. Added: Update** (resolved) · 2025-10-27 18:38 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-27 15:23 UTC | Major incident: Notification delay (this change) | degradation |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i6eed4b9d414420 · Markdown: https://rewindex.com/change/i6eed4b9d414420.md · JSON: https://rewindex.com/api/v1/changes/i6eed4b9d414420 · Generated 2026-10-18T03:29:08.036Z