# Postman: Critical incident: Agent Mode unavailable

**Summary:** Postman's Agent Mode experienced high error rates in a critical incident affecting Postbot and US - Postbot. It started at 2026-02-12 16:51 UTC and was resolved at 2026-02-12 18:05 UTC, lasting 1 h 13 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-12 16:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/109860g1k97j](https://stspg.io/109860g1k97j)
- [Company: Postman](https://rewindex.com/company/postman.md)
- Versions: before (none: first archived) → after incident\_version:199/ljxmyxlp9xgw@9a540cb88728
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Agent Mode unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-12 16:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-12 18:05 UTC
```

**6. Added: Affected components**

```diff
+ Postbot, US - Postbot
```

**7. Added: Update** (investigating) · 2026-02-12 16:51 UTC

```diff
+ We're seeing high error rates on Agent Mode. Our teams are currently investigating.
```

**8. Added: Update** (resolved) · 2026-02-12 18:05 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-12 16:51 UTC | Critical incident: Agent Mode unavailable (this change) | outage |

All Postman changes: [timeline](https://rewindex.com/company/postman/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i6ee4035f27c435 · Markdown: https://rewindex.com/change/i6ee4035f27c435.md · JSON: https://rewindex.com/api/v1/changes/i6ee4035f27c435 · Generated 2026-10-18T02:54:42.903Z