# OpenAI: Critical incident: Unable to start new Workspace Agent runs

> Critical incident: Unable to start new Workspace Agent runs. Detected 2026-11-11 by Rewindex: what changed on OpenAI’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i6eb4a360ce0776
Last updated: 2026-11-11T23:03:16Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-11 22:50 UTC · Detected: 2026-11-11 23:03 UTC
- [Source: https://status.openai.com/incidents/01M76CW2D7FM7K7F8NJ4W0G08N](https://status.openai.com/incidents/01M76CW2D7FM7K7F8NJ4W0G08N)
- [Company: OpenAI](https://rewindex.com/company/openai.md)
- Versions: before (none: first archived) → after incident\_version:31/01M76CW2D7FM7K7F8NJ4W0G08N@e5eb6492bc28
- Change 1 of 2 for this incident

Incident page (full timeline): [Unable to start new Workspace Agent runs](https://rewindex.com/company/openai/incidents/01M76CW2D7FM7K7F8NJ4W0G08N.md)
## What changed

**1. Added: Title**

```diff
+ Unable to start new Workspace Agent runs
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-11 22:50 UTC
```

**5. Added: Update** (investigating) · 2026-11-11 22:50 UTC

```diff
+ We are investigating an issue preventing users from starting new Workspace Agent runs. We will share another update as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-11 22:50 UTC | Critical incident: Unable to start new Workspace Agent runs (this change) | outage |
| 2026-11-12 08:33 UTC | [Incident updated: Unable to start new Workspace Agent runs](https://rewindex.com/change/r503eb9e82a88bd.md) | Normal progress |

Next: [change](https://rewindex.com/change/r503eb9e82a88bd.md) · All OpenAI changes: [timeline](https://rewindex.com/company/openai/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Unable to start new Workspace Agent runs on OpenAI’s status page, changed 2026-11-11 22:50 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/i6eb4a360ce0776
- Citation: OpenAI, “Critical incident: Unable to start new Workspace Agent runs” (2026-11-11 22:50 UTC). Archived by Rewindex: https://rewindex.com/change/i6eb4a360ce0776 (CC BY 4.0).
- Markdown link: `[OpenAI: Critical incident: Unable to start new Workspace Agent runs (2026-11-11)](https://rewindex.com/change/i6eb4a360ce0776)`


---
Canonical: https://rewindex.com/change/i6eb4a360ce0776 · Markdown: https://rewindex.com/change/i6eb4a360ce0776.md · JSON: https://rewindex.com/api/v1/changes/i6eb4a360ce0776 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T16:42:34.918Z