# New Relic: Major incident: Data and UI Irregularities - US and EU regions

**Summary:** New Relic reported a major US and EU incident causing NRDB timeouts/query lag, data ingestion errors, real-time data viewing issues, and delayed or missing alert notifications. It started at 2026-01-12 15:21 UTC and was resolved at 2026-01-12 18:10 UTC; New Relic reported recovery following mitigating actions and resolution of two concurrent ingestion and query service interruptions. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-12 15:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/396yfz2qr4mt](https://stspg.io/396yfz2qr4mt)
- [Company: New Relic](https://rewindex.com/company/new-relic.md)
- Versions: before (none: first archived) → after incident\_version:283/841wj7g90mdb@8230a7d6685b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Data and UI Irregularities - US and EU regions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-12 15:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-12 18:10 UTC
```

**6. Added: Affected components**

```diff
+ Alert Notifications : Europe - APM : Europe, Alert Notifications : Europe - Browser : Europe, Alert Notifications : Europe - Infrastructure : Europe, Alert Notifications : Europe - Logs : Europe, Alert Notifications : Europe - Mobile : Europe, Alert Notifications : Europe - NRQL : Europe, Alert Notifications : Europe - Serverless : Europe, Alert Notifications : Europe - Synthetics : Europe, Alert Notifications : US - Infrastructure : US, Alert Notifications : US - Logs : US, Alerts : Europe, Alerts : US, APM : Europe, APM : US, Auto-Telemetry with Pixie : US, AWS Lambda Integration : US, Browser : Europe, Browser : US, Dashboards : US, Data Ingest : Europe - Infrastructure Agent : Europe, Data Ingest : Europe - Log API : Europe, Data Ingest : Europe - Metric API : Europe, Data Ingest : Europe - OTLP API : Europe, Data Ingest : US - Infrastructure Agent : US, Data Ingest : US - Log API : US, Data Ingest : US - Metric API : US, Data Ingest : US - OTLP API : US, Incident Intelligence : US, Infrastructure Agent : Europe, Infrastructure Agent : US, Infrastructure : Europe, Infrastructure Integrations : Europe, Infrastructure Integrations : US, Infrastructure : US, Log API : Europe, Log API : US, Logs : Europe, Logs : US, Lookout : US, Metric API : Europe, Metric API : US, Mobile : Europe, Mobile : US, NRQL : Europe, Open Instrumentation : US, OTLP API : Europe, OTLP API : US, Proactive Detection : US, Serverless : Europe, Serverless : US, Synthetics : Europe, Synthetics : US, UI : Europe - Alerts : Europe, UI : Europe - Infrastructure : Europe, UI : Europe - Infrastructure Integrations : Europe, UI : Europe - Logs : Europe, UI : US - Alerts : US, UI : US - APM : US, UI : US - Auto-Telemetry with Pixie : US, UI : US - AWS Lambda Integration : US, UI : US - Browser : US, UI : US - Dashboards : US, UI : US - Incident Intelligence : US, UI : US - Infrastructure Integrations : US, UI : US - Infrastructure : US, UI : US - Logs : US, UI : US - Lookout : US, UI : US - Mobile : US, UI : US - Open Instrumentation : US, UI : US - Proactive Detection : US, UI : US - Serverless : US, UI : US - Synthetics : US
```

**7. Added: Update** (investigating) · 2026-01-12 15:21 UTC

```diff
+ We are currently investing an issue causing timeouts/query lag in NRDB
```

**8. Added: Update** (investigating) · 2026-01-12 15:22 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-01-12 15:53 UTC

```diff
+ We have engaged our additional teams to assist with further investigation and are evaluating additional mitigation efforts.
```

**10. Added: Update** (identified) · 2026-01-12 17:36 UTC

```diff
+ Some customers in the US and EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We are seeing recovery from mitigating actions and will continue to provide updates until services have been restored to normal operation.
```

**11. Added: Update** (resolved) · 2026-01-12 18:10 UTC

```diff
+ Our teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC. Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-12 15:21 UTC | Major incident: Data and UI Irregularities - US and EU regions (this change) | outage |

All New Relic changes: [timeline](https://rewindex.com/company/new-relic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6e02906ea4322a · Markdown: https://rewindex.com/change/i6e02906ea4322a.md · JSON: https://rewindex.com/api/v1/changes/i6e02906ea4322a · Generated 2026-10-18T01:30:08.596Z