# Gorgias: Critical incident: Issues with log in

> Gorgias reported a critical login outage starting at 2026-10-30 18:25 UTC, affecting customers’ ability to log in. The incident was still open when archived, with 0 min elapsed at the last update; Gorgias was investigating and had not stated a cause or fix.

Canonical: https://rewindex.com/change/i6dd53160baf1de
Last updated: 2026-10-30T18:33:45Z

**Summary:** Gorgias reported a critical login outage starting at 2026-10-30 18:25 UTC, affecting customers’ ability to log in. The incident was still open when archived, with 0 min elapsed at the last update; Gorgias was investigating and had not stated a cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-30 18:25 UTC · Detected: 2026-10-30 18:33 UTC
- [Source: https://status.gorgias.com/incidents/7bc8893607d1](https://status.gorgias.com/incidents/7bc8893607d1)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/7bc8893607d1@52e0434e0986
- Change 1 of 3 for this incident

Incident page (full timeline): [Issues with log in](https://rewindex.com/company/gorgias/incidents/7bc8893607d1.md)
## What changed

**1. Added: Title**

```diff
+ Issues with log in
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-30 18:25 UTC
```

**5. Added: Update** (investigating) · 2026-10-30 18:25 UTC

```diff
+ We are currently investigating this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-30 18:25 UTC | Critical incident: Issues with log in (this change) | outage |
| 2026-10-30 19:13 UTC | [Incident updated: Issues with log in](https://rewindex.com/change/r002e41ee450e5a.md) | Normal progress |
| 2026-10-30 19:23 UTC | [Incident updated: Issues with log in](https://rewindex.com/change/rcfcf129d1d964c.md) | Normal progress |

Next: [change](https://rewindex.com/change/r002e41ee450e5a.md) · All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i6dd53160baf1de · Markdown: https://rewindex.com/change/i6dd53160baf1de.md · JSON: https://rewindex.com/api/v1/changes/i6dd53160baf1de · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-31T11:22:20.554Z