# QuickBooks Online: Major incident: Some customers are unable to access Invoices page in QuickBooks Online.

**Summary:** QuickBooks Online reported a major outage affecting some customers’ access to the Invoices page in Canada and the United States, starting 2024-08-08 16:52 UTC and resolved at 2024-08-08 17:41 UTC (48 min). A fix was implemented; the resolution confirmed restored access to invoices, purchase orders and pay functions. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-08-08 16:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jdz95mmn9pg2](https://stspg.io/jdz95mmn9pg2)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/d8w558z0wr4g@c5f0ed3aedb9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers are unable to access Invoices page in QuickBooks Online.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-08-08 16:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-08-08 17:41 UTC
```

**6. Added: Affected components**

```diff
+ Canada, QuickBooks Online - Canada, QuickBooks Online - United States, United States
```

**7. Added: Update** (investigating) · 2024-08-08 16:52 UTC

```diff
+ Some customers are unable to access Invoices page in QuickBooks Online.  We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
```

**8. Added: Update** (investigating) · 2024-08-08 17:12 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2024-08-08 17:22 UTC

```diff
+ We’ve identified the source of the problem and are working to resolve the issue.
```

**10. Added: Update** (monitoring) · 2024-08-08 17:28 UTC

```diff
+ A fix has been implemented and we are monitoring the results. We apologize for the inconvenience.
```

**11. Added: Update** (resolved) · 2024-08-08 17:41 UTC

```diff
+ Our teams have resolved the issue, and users should now be able to access invoices, purchase orders and use the pay functions.  Thank you for your patience as we worked to resolve this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-08-08 16:52 UTC | Major incident: Some customers are unable to access Invoices page in QuickBooks Online. (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6daaa251e49cfd · Markdown: https://rewindex.com/change/i6daaa251e49cfd.md · JSON: https://rewindex.com/api/v1/changes/i6daaa251e49cfd · Generated 2026-10-18T03:21:52.436Z