# Drata: Critical incident: Issues loading Drata sites due to upstream provider outage

**Summary:** Drata reported a critical outage affecting loading of app.drata.com, drata.com and Trust Center pages due to a Cloudflare outage. It started at 2025-12-05 09:11 UTC and lasted 9 min, resolving at 2025-12-05 09:20 UTC after Cloudflare implemented a fix; Drata confirmed all sites were working as expected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-05 09:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bpplldh2mqv0](https://stspg.io/bpplldh2mqv0)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/mw83bygrcxx6@af8c9d265ce0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues loading Drata sites due to upstream provider outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-05 09:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-05 09:20 UTC
```

**6. Added: Affected components**

```diff
+ Agent API EU, Agent API US, APAC - API APAC, APAC - Public API APAC, API APAC, API EU, API US, EU - Agent API EU, EU - API EU, EU - Public API EU, Public API APAC, Public API EU, Public API US, US - Agent API US, US - API US, US - Public API US, Web Application
```

**7. Added: Update** (investigating) · 2025-12-05 09:11 UTC

```diff
+ Customers may experience issues loading app.drata.com, drata.com and Trust Center pages due to the current Cloudflare outage. We are actively investigating the situation and will keep you updated.
```

**8. Added: Update** (resolved) · 2025-12-05 09:20 UTC

```diff
+ Cloudflare has implemented a fix. All Drata sites are working as expected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-05 09:11 UTC | Critical incident: Issues loading Drata sites due to upstream provider outage (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6d2fdeee45739f · Markdown: https://rewindex.com/change/i6d2fdeee45739f.md · JSON: https://rewindex.com/api/v1/changes/i6d2fdeee45739f · Generated 2026-10-18T02:54:11.643Z