# Greenhouse: Major incident: ReadMe - Harvest API Docs outage

**Summary:** Greenhouse’s Harvest API documentation site experienced a major outage starting 2026-05-27 15:08 UTC, leaving customers unable to access the documentation. It lasted 20 h 26 min and was resolved at 2026-05-28 11:34 UTC; Greenhouse said its documentation vendor was working to fix the issue. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-27 15:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vl7jmlkd724b](https://stspg.io/vl7jmlkd724b)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)
- Versions: before (none: first archived) → after incident\_version:227/yc3qkdmcjllp@a2314b494248
- Change 1 of 1 for this incident

Incident page (full timeline): [ReadMe - Harvest API Docs outage](https://rewindex.com/company/greenhouse/incidents/yc3qkdmcjllp.md)
## What changed

**1. Added: Title**

```diff
+ ReadMe - Harvest API Docs outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-27 15:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-28 11:34 UTC
```

**6. Added: Affected components**

```diff
+ ReadMe ReadMe Hubs - Harvest API docs hosting, Third-Party Dependencies - ReadMe ReadMe Hubs - Harvest API docs hosting
```

**7. Added: Update** (investigating) · 2026-05-27 15:08 UTC

```diff
+ Harvest API documentation site is currently experiencing an outage. Our documentation vendor is currently working to fix the issue.
```

**8. Added: Update** (investigating) · 2026-05-27 21:16 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2026-05-28 11:34 UTC

```diff
+ Their outage has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-27 15:08 UTC | Major incident: ReadMe - Harvest API Docs outage (this change) | outage |

All Greenhouse changes: [timeline](https://rewindex.com/company/greenhouse/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6d0cd0cc759c41 · Markdown: https://rewindex.com/change/i6d0cd0cc759c41.md · JSON: https://rewindex.com/api/v1/changes/i6d0cd0cc759c41 · Generated 2026-10-19T01:56:02.739Z