# Mux: Critical incident: Elevated Mux Video Errors

> Critical incident: Elevated Mux Video Errors. Detected 2026-10-28 by Rewindex: what changed on Mux’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i6cff13d94d5fa6
Last updated: 2026-10-28T23:54:04Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-10-28 23:52 UTC · Detected: 2026-10-28 23:54 UTC
- [Source: https://status.mux.com/incidents/7bz7w4zhq7hw](https://status.mux.com/incidents/7bz7w4zhq7hw)
- [Company: Mux](https://rewindex.com/company/mux.md)
- Versions: before (none: first archived) → after incident\_version:197/7bz7w4zhq7hw@693209f16ff4
- Change 1 of 4 for this incident

Incident page (full timeline): [Elevated Mux Video Errors](https://rewindex.com/company/mux/incidents/7bz7w4zhq7hw.md)
## What changed

**1. Added: Title**

```diff
+ Elevated Mux Video Errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-28 23:52 UTC
```

**5. Added: Affected components**

```diff
+ Mux Dashboard, Mux Data - Data Collection, Mux Video - Live, Mux Video - VOD
```

**6. Added: Update** (investigating) · 2026-10-28 23:42 UTC

```diff
+ We are seeing errors across Mux Video and are investigating
```

**7. Added: Update** (investigating) · 2026-10-28 23:52 UTC

```diff
+ Mux Data Collection is also delayed. Continuing to investigate.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 23:52 UTC | Critical incident: Elevated Mux Video Errors (this change) | critical |
| 2026-10-29 00:23 UTC | [Incident updated: Elevated Mux Video Errors](https://rewindex.com/change/r9b34269ba9baa0.md) |  |
| 2026-10-29 01:04 UTC | [Incident updated: Elevated Mux Video Errors](https://rewindex.com/change/rbceea657041248.md) |  |
| 2026-10-29 03:44 UTC | [Incident updated: Elevated Mux Video Errors](https://rewindex.com/change/raf0a4a522af3fe.md) |  |

Next: [change](https://rewindex.com/change/r9b34269ba9baa0.md) · All Mux changes: [timeline](https://rewindex.com/company/mux/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i6cff13d94d5fa6 · Markdown: https://rewindex.com/change/i6cff13d94d5fa6.md · JSON: https://rewindex.com/api/v1/changes/i6cff13d94d5fa6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T10:05:22.954Z