# GitLab: Major incident: General slowness and intermittent 502s on Gitlab.com

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-25 09:59 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a8d67916f989604d7b08364](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a8d67916f989604d7b08364)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6a8d67916f989604d7b08364@0d0f454048a7
- Change 1 of 1 for this incident

Incident page (full timeline): [General slowness and intermittent 502s on Gitlab.com](https://rewindex.com/company/gitlab/incidents/6a8d67916f989604d7b08364.md)
## What changed

**1. Added: Title**

```diff
+ General slowness and intermittent 502s on Gitlab.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-25 09:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-26 00:12 UTC
```

**6. Added: Affected components**

```diff
+ API, Website
```

**7. Added: Update** (investigating) · 2026-08-25 09:59 UTC

```diff
+ We are currently investigating reports of slowness and 502 errors. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22783
```

**8. Added: Update** (investigating) · 2026-08-25 13:43 UTC

```diff
+ Slowness & 502s have been bursty with not much impact. A revert MR is under way while we are investigating other possible root causes. More information here: gitlab.com/gitlab-com/gl-infra/production/-/work_items/22783
```

**9. Added: Update** (monitoring) · 2026-08-25 14:48 UTC

```diff
+ We have not seen active user impact for several hours and we have identified the possible root cause. We are monitoring for changes. More information here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22783
```

**10. Added: Update** (monitoring) · 2026-08-25 18:34 UTC

```diff
+ We continue to monitor and have not observed any active user impact. We are working towards a permanent fix and will provide our next update once it has been implemented. More information here: gitlab.com/gitlab-com/gl-infra/production/-/work_items/22783
```

**11. Added: Update** (resolved) · 2026-08-26 00:12 UTC

```diff
+ The fix has been implemented and the issue is now resolved. We have not observed any active user impact. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22783
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-25 09:59 UTC | Major incident: General slowness and intermittent 502s on Gitlab.com (this change) | degradation |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i6c03d7b7dec01e · Markdown: https://rewindex.com/change/i6c03d7b7dec01e.md · JSON: https://rewindex.com/api/v1/changes/i6c03d7b7dec01e · Generated 2026-10-18T12:19:05.763Z