# Dashlane: Critical incident: Slowness when using the Dashlane apps or not able to Login

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-06 08:48 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://status.dashlane.com/pages/incident/5aabcb89fccc4b04d3774443/6a4b6bfadf734251697ef96f](https://status.dashlane.com/pages/incident/5aabcb89fccc4b04d3774443/6a4b6bfadf734251697ef96f)
- [Company: Dashlane](https://rewindex.com/company/dashlane.md)
- Versions: before (none: first archived) → after incident\_version:307/6a4b6bfadf734251697ef96f@aa898a7e9a4b
- Change 1 of 1 for this incident

Incident page (full timeline): [Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/company/dashlane/incidents/6a4b6bfadf734251697ef96f.md)
## What changed

**1. Added: Title**

```diff
+ Slowness when using the Dashlane apps or not able to Login
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-06 08:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-06 10:55 UTC
```

**6. Added: Affected components**

```diff
+ 2FA recovery codes by SMS, Account Creation, Admin Console, Android app, Autofill, Chrome extension, Confidential SSO (Single-sign-on), Credential Risk Detection, Customer Support, Dark Web Insights, Dark Web Monitoring, Edge extension, Email notifications, Firefox extension, iOS (Apple) app, Nudges, Omnix, Paid plans' purchase, Passkeys, Password Management, Safari app, SCIM, Sharing, Single sign-on (SSO), Sync, Two-factor authentication (2FA), VPN, Web app, Website
```

**7. Added: Update** (investigating) · 2026-07-06 08:48 UTC

```diff
+ We are currently facing difficulties logging into the platform. Our team is actively investigating the issue. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience while we work to resolve this
```

**8. Added: Update** (monitoring) · 2026-07-06 09:07 UTC

```diff
+ Between 06:50 and 8:30 UTC today, we experienced a disruption that affected Dashlane. During this period you might have experienced general platform slowness or faced errors when trying to login.  We are pleased to report that the issue has been successfully mitigated and all services are now fully recovered and operating normally, we are currently keeping it under monitoring. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. We will provide a further update once our investigation is complete.
```

**9. Added: Update** (resolved) · 2026-07-06 10:55 UTC

```diff
+ This issue is now resolved. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-06 08:48 UTC | Critical incident: Slowness when using the Dashlane apps or not able to Login (this change) | outage |

All Dashlane changes: [timeline](https://rewindex.com/company/dashlane/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6bc626498826c8 · Markdown: https://rewindex.com/change/i6bc626498826c8.md · JSON: https://rewindex.com/api/v1/changes/i6bc626498826c8 · Generated 2026-10-18T12:29:59.595Z