# Ashby: Critical incident: All-In-One: Issues sending E-Signatures

**Summary:** Ashby reported a critical All-In-One outage affecting e-signature requests through Dropbox Sign, starting 2026-01-02 21:12 UTC and resolved at 2026-01-02 23:36 UTC, lasting 2 h 23 min. Dropbox Sign resolved its downtime, and Ashby verified that e-signature functionality worked again. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-02 21:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pvrzyd67cwgk](https://stspg.io/pvrzyd67cwgk)
- [Company: Ashby](https://rewindex.com/company/ashby.md)
- Versions: before (none: first archived) → after incident\_version:224/tqtv6bllfznh@f5a3ede40ae9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ All-In-One: Issues sending E-Signatures
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-02 21:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-02 23:36 UTC
```

**6. Added: Affected components**

```diff
+ Dropbox Sign, Third-Party Integrations - Dropbox Sign
```

**7. Added: Update** (investigating) · 2026-01-02 21:12 UTC

```diff
+ Dropbox Sign is currently experiencing downtime. You may have issues sending e-signature requests until this is resolved.
```

**8. Added: Update** (resolved) · 2026-01-02 23:36 UTC

```diff
+ Dropbox Sign has resolved their downtime, and we've verified e-signature works in Ashby.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-02 21:12 UTC | Critical incident: All-In-One: Issues sending E-Signatures (this change) | outage |

All Ashby changes: [timeline](https://rewindex.com/company/ashby/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6bb91ce434ec1d · Markdown: https://rewindex.com/change/i6bb91ce434ec1d.md · JSON: https://rewindex.com/api/v1/changes/i6bb91ce434ec1d · Generated 2026-10-18T01:29:45.682Z