# Count: Major incident: Degraded AI and API operations

**Summary:** Count reported major degradation of AI, private/public APIs and query execution across EU and US components, starting 2026-06-19 15:32 UTC and resolved at 2026-06-19 15:45 UTC (12 min). Count suspected private GCP endpoint access issues, identified a potentially responsible infrastructure update and rolled back to a last-known-good state. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-06-19 15:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kzsr0zzq04tk](https://stspg.io/kzsr0zzq04tk)
- [Company: Count](https://rewindex.com/company/count.md)
- Versions: before (none: first archived) → after incident\_version:63/pcdp110lj3j4@1d528c998ee0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded AI and API operations
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-19 15:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-19 15:45 UTC
```

**6. Added: Affected components**

```diff
+ EU - Private API (EU), EU - Public API (EU), EU - Query execution (EU), Private API (EU), Private API (US), Public API (EU), Public API (US), Query execution (EU), Query execution (US), US - Private API (US), US - Public API (US), US - Query execution (US)
```

**7. Added: Update** (investigating) · 2026-06-19 15:32 UTC

```diff
+ Several of Count's backend services related to AI and private/public API operations are currently in a degraded state. We are currently investigating the cause, we believe it is related to issues accessing private GCP endpoints.
```

**8. Added: Update** (identified) · 2026-06-19 15:41 UTC

```diff
+ We have identified an infrastructure update which may have caused the issue - we have rolled back to a last-known-good state and are continuing to investigate the cause.
```

**9. Added: Update** (resolved) · 2026-06-19 15:45 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-19 15:32 UTC | Major incident: Degraded AI and API operations (this change) | degradation |

All Count changes: [timeline](https://rewindex.com/company/count/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6b282a765fdbed · Markdown: https://rewindex.com/change/i6b282a765fdbed.md · JSON: https://rewindex.com/api/v1/changes/i6b282a765fdbed · Generated 2026-10-18T00:37:15.986Z