# Bitbucket: Major incident: Bitbucket website and git operations down for some customers

**Summary:** Bitbucket’s major outage affected some Cloud customers’ website, API and git access. It started at 2025-03-11 23:34 UTC and resolved at 2025-03-12 00:28 UTC (53 min); the vendor separately reported customer impact from 11/Mar/25 23:02 UTC to 11/Mar/25 23:59 UTC. Bitbucket monitored an identified fix and said it mitigated the problem. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-03-11 23:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/71chky6zpwdv](https://stspg.io/71chky6zpwdv)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)
- Versions: before (none: first archived) → after incident\_version:176/jcqqpl0wdn2z@ddca39ffeaca
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Bitbucket website and git operations down for some customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-11 23:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-12 00:28 UTC
```

**6. Added: Affected components**

```diff
+ API, Authentication and user management, Git via HTTPS, Git via SSH, Website
```

**7. Added: Update** (investigating) · 2025-03-11 23:34 UTC

```diff
+ Some customers are experiencing issues with our web and git operations.  We are investigating.
```

**8. Added: Update** (investigating) · 2025-03-11 23:35 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2025-03-12 00:03 UTC

```diff
+ We are monitoring an identified fix and seeing signs of recovery.
```

**10. Added: Update** (resolved) · 2025-03-12 00:28 UTC

```diff
+ Between 11/Mar/25 23:02 UTC and 11/Mar/25 23:59 UTC, some Bitbucket Cloud customers experienced issues accessing our website, API, and git services.  We have mitigated the problem and will take steps to avoid this issue in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-11 23:34 UTC | Major incident: Bitbucket website and git operations down for some customers (this change) | outage |

All Bitbucket changes: [timeline](https://rewindex.com/company/bitbucket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6ac0fc2de334cd · Markdown: https://rewindex.com/change/i6ac0fc2de334cd.md · JSON: https://rewindex.com/api/v1/changes/i6ac0fc2de334cd · Generated 2026-10-18T01:29:27.708Z