# Drata: Critical incident: Subset of compliance tests are not running

**Summary:** A critical outage prevented a subset of compliance tests from running for some Drata customers in the US region. It started at 2025-09-26 14:44 UTC and was resolved at 2025-09-26 20:02 UTC, lasting 5 h 17 min. Drata confirmed service was restored and all affected customers’ compliance tests had run to completion. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-26 14:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4wqrq60hrvcg](https://stspg.io/4wqrq60hrvcg)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/wl1dx7kxrt6g@469e50cc9b4f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Subset of compliance tests are not running
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-26 14:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-26 20:02 UTC
```

**6. Added: Update** (monitoring) · 2025-09-26 14:44 UTC

```diff
+ We've identified an issue where a subset of compliance tests for some customers in the US region is not executing as expected. Our team is actively investigating and working to restore full functionality.
```

**7. Added: Update** (monitoring) · 2025-09-26 16:04 UTC

```diff
+ We are actively restoring services and running compliance tests for affected customers in the US region. Our team is making strong progress toward full service restoration. We will share another update shortly.
```

**8. Added: Update** (monitoring) · 2025-09-26 18:44 UTC

```diff
+ We are actively restoring services and running compliance tests for affected customers in the US region. Our team is making strong progress toward full service restoration.
```

**9. Added: Update** (monitoring) · 2025-09-26 19:02 UTC

```diff
+ We are actively restoring services and running compliance tests for affected customers in the US region. Our team is making strong progress toward full service restoration.
```

**10. Added: Update** (resolved) · 2025-09-26 20:02 UTC

```diff
+ Service is restored and all affected customer’s compliance tests have run to completion.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-26 14:44 UTC | Critical incident: Subset of compliance tests are not running (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6a2baf31103b54 · Markdown: https://rewindex.com/change/i6a2baf31103b54.md · JSON: https://rewindex.com/api/v1/changes/i6a2baf31103b54 · Generated 2026-10-18T02:55:31.771Z