# Ashby: Major incident: Disruption to Dropbox Sign and BambooHR integrations

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-21 14:31 UTC · Detected: 2026-10-21 14:43 UTC
- [Source: https://stspg.io/jcvsb2b6wfkl](https://stspg.io/jcvsb2b6wfkl)
- [Company: Ashby](https://rewindex.com/company/ashby.md)
- Versions: before (none: first archived) → after incident\_version:224/zy9nydgyb108@da1f925cbf42
- Change 1 of 3 for this incident

Incident page (full timeline): [Disruption to Dropbox Sign and BambooHR integrations](https://rewindex.com/company/ashby/incidents/zy9nydgyb108.md)
## What changed

**1. Added: Title**

```diff
+ Disruption to Dropbox Sign and BambooHR integrations
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-10-21 14:31 UTC
```

**5. Added: Affected components**

```diff
+ Dropbox Sign, HRIS Integration, Third-Party Integrations - Dropbox Sign, Third-Party Integrations - HRIS Integration
```

**6. Added: Update** (identified) · 2026-10-21 14:31 UTC

```diff
+ Dropbox Sign and BambooHR are experiencing service disruptions, affecting their integrations with Ashby. E-signature workflows using Dropbox Sign may fail or be delayed, including creating and sending requests, sending reminders, and cancelling requests. BambooHR integration data updates and new-hire transfers may also fail or be delayed. Both providers are performing emergency maintenance. We are monitoring their recovery and will share another update as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 14:31 UTC | Major incident: Disruption to Dropbox Sign and BambooHR integrations (this change) | major |
| 2026-10-21 16:53 UTC | [Incident updated: Disruption to Dropbox Sign and BambooHR integrations](https://rewindex.com/change/r323658714b6e5e.md) |  |
| 2026-10-21 19:13 UTC | [Incident updated: Disruption to Dropbox Sign and BambooHR integrations](https://rewindex.com/change/r63632decf7befc.md) |  |

Next: [change](https://rewindex.com/change/r323658714b6e5e.md) · All Ashby changes: [timeline](https://rewindex.com/company/ashby/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6a0ad80c5cd19a · Markdown: https://rewindex.com/change/i6a0ad80c5cd19a.md · JSON: https://rewindex.com/api/v1/changes/i6a0ad80c5cd19a · Generated 2026-10-22T00:30:15.548Z