# WorkOS: Major incident: Webhook delivery delayed

**Summary:** WorkOS reported a major incident delaying Authkit webhook delivery from 2026-05-05 16:45 UTC to 2026-05-05 19:48 UTC, lasting 3 h 3 min. Delivery was recovering by 05-05 18:51 UTC, and WorkOS confirmed recovery from all delivery delays at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-05-05 16:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9tdcxrcfm9b5](https://stspg.io/9tdcxrcfm9b5)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/5wy525fj2mps@b0fecb660cc8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Webhook delivery delayed
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-05 16:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-05 19:48 UTC
```

**6. Added: Update** (identified) · 2026-05-05 16:45 UTC

```diff
+ We are investigating a delay in sending Authkit webhooks. We will share an update once we have more information.
```

**7. Added: Update** (monitoring) · 2026-05-05 18:51 UTC

```diff
+ Webhook delivery for Authkit is delayed but recovering. We are monitoring the situation.
```

**8. Added: Update** (resolved) · 2026-05-05 19:48 UTC

```diff
+ We have recovered from any delays delivering webhooks.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-05 16:45 UTC | Major incident: Webhook delivery delayed (this change) | degradation |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i69f77b820b36a6 · Markdown: https://rewindex.com/change/i69f77b820b36a6.md · JSON: https://rewindex.com/api/v1/changes/i69f77b820b36a6 · Generated 2026-10-18T02:55:16.814Z