# LlamaIndex: Major incident: [LlamaCloud EU] Partial outage on Index

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-12-09 11:18 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/p4c51ps6nf5d](https://stspg.io/p4c51ps6nf5d)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)
- Versions: before (none: first archived) → after incident\_version:680/jrltqx76ym3w@6e56a00b287c
- Change 1 of 1 for this incident

Incident page (full timeline): [\[LlamaCloud EU\] Partial outage on Index](https://rewindex.com/company/llamaindex/incidents/jrltqx76ym3w.md)
## What changed

**1. Added: Title**

```diff
+ [LlamaCloud EU] Partial outage on Index
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-09 11:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-09 21:24 UTC
```

**6. Added: Affected components**

```diff
+ LlamaCloud (EU) - LlamaCloud API, LlamaCloud (EU) - LlamaCloud (EU) UI, LlamaParse API, LlamaParse UI
```

**7. Added: Update** (investigating) · 2025-12-09 11:18 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-12-09 12:43 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-12-09 21:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-09 11:18 UTC | Major incident: \[LlamaCloud EU\] Partial outage on Index (this change) | major |

All LlamaIndex changes: [timeline](https://rewindex.com/company/llamaindex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i69bef7761a135c · Markdown: https://rewindex.com/change/i69bef7761a135c.md · JSON: https://rewindex.com/api/v1/changes/i69bef7761a135c · Generated 2026-10-20T00:00:12.971Z