# JFrog: Major incident: JFrog platform services brief outage affecting a subset of AWS US West2 region customers

**Summary:** JFrog reported a major outage affecting a subset of AWS US West2 customers, who lost platform connectivity due to an unplanned infrastructure anomaly affecting an internal network. The incident ran from 2025-05-30 19:06 UTC to 2025-05-30 19:39 UTC (32 min); JFrog confirmed all services were back online and fully operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-30 19:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mlq3g92h25cz](https://stspg.io/mlq3g92h25cz)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/9hzgl41blsyd@a366b60e53c5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog platform services brief outage affecting a subset of AWS US West2 region customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-30 19:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-30 19:39 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, Distribution, Security - Catalog, Security - Curation, Security - JAS, Security - Runtime, Security - Xray, US - West1 (California) - AWS - Artifactory, US - West1 (California) - AWS - Distribution, US - West1 (California) - AWS - Security - Catalog, US - West1 (California) - AWS - Security - Curation, US - West1 (California) - AWS - Security - JAS, US - West1 (California) - AWS - Security - Runtime, US - West1 (California) - AWS - Security - Xray, US - West1 (California) - AWS - Webhook, US - West1 (California) - AWS - Web UI, Webhook, Web UI
```

**7. Added: Update** (monitoring) · 2025-05-30 19:06 UTC

```diff
+ Due to an unplanned infrastructure anomaly, an internal network was affected and a subset of US West 2 customers experienced a loss of connection to the platform. Currently all the services are back online
```

**8. Added: Update** (resolved) · 2025-05-30 19:39 UTC

```diff
+ All Services are back online & fully operational
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-30 19:06 UTC | Major incident: JFrog platform services brief outage affecting a subset of AWS US West2 region customers (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i69b5afbc969ff3 · Markdown: https://rewindex.com/change/i69b5afbc969ff3.md · JSON: https://rewindex.com/api/v1/changes/i69b5afbc969ff3 · Generated 2026-10-18T02:54:40.076Z