# Sprout Social: Major incident: Email Delivery Issues

**Summary:** Sprout Social reported a major email-sending outage affecting the Sprout Social Web Application from 2025-07-14 23:02 UTC to 2025-07-14 23:35 UTC, lasting 33 min. The incident was resolved; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-14 23:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/yw5gh41wb8y4](https://stspg.io/yw5gh41wb8y4)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)
- Versions: before (none: first archived) → after incident\_version:259/7v0wdb024tlb@53f198c366d9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Email Delivery Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-14 23:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-14 23:35 UTC
```

**6. Added: Affected components**

```diff
+ Sprout Social Web Application
```

**7. Added: Update** (investigating) · 2025-07-14 23:02 UTC

```diff
+ Sprout is currently experiencing issues sending emails, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
```

**8. Added: Update** (resolved) · 2025-07-14 23:35 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-14 23:02 UTC | Major incident: Email Delivery Issues (this change) | outage |

All Sprout Social changes: [timeline](https://rewindex.com/company/sprout-social/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i688fa903a7c9e1 · Markdown: https://rewindex.com/change/i688fa903a7c9e1.md · JSON: https://rewindex.com/api/v1/changes/i688fa903a7c9e1 · Generated 2026-10-18T00:48:40.233Z