# Cribl: Major incident: Multiple organizations did not upgrade during 4.9.1 cloud release

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-11-06 14:49 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/2sx26qfjm87v](https://stspg.io/2sx26qfjm87v)
- [Company: Cribl](https://rewindex.com/company/cribl.md)
- Versions: before (none: first archived) → after incident\_version:731/j7gkl3cjpyjx@5d4f5f88622b
- Change 1 of 1 for this incident

Incident page (full timeline): [Multiple organizations did not upgrade during 4.9.1 cloud release](https://rewindex.com/company/cribl/incidents/j7gkl3cjpyjx.md)
## What changed

**1. Added: Title**

```diff
+ Multiple organizations did not upgrade during 4.9.1 cloud release
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-11-06 14:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-11-06 17:13 UTC
```

**6. Added: Update** (investigating) · 2024-11-06 14:49 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (investigating) · 2024-11-06 14:52 UTC

```diff
+ We have identified some Cribl Cloud Organizations have not yet upgraded to version 4.9.1 and are investigating the root cause further. Some users may see version 4.9.0 still active, and may also experience some UI refreshes as we work to resolve the version upgrade. Please contact 'support@cribl.io' if you have any questions or concerns.
```

**8. Added: Update** (investigating) · 2024-11-06 15:48 UTC

```diff
+ Cribl Cloud Engineering are diligently working to upgrade the remaining Cloud Organizations to version 4.9.1. We will continue to provide updates here, but please feel free to contact 'support@cribl.io' if you have any immediate questions or concerns.
```

**9. Added: Update** (investigating) · 2024-11-06 16:39 UTC

```diff
+ We have identified the issue affecting some Cribl Cloud Organizations from upgrading to version 4.9.1. We are now addressing the last few Organizations and will post a progress update shortly.
```

**10. Added: Update** (investigating) · 2024-11-06 17:10 UTC

```diff
+ Cribl Engineering have successfully upgraded the affected Organizations to version 4.9.1.
```

**11. Added: Update** (resolved) · 2024-11-06 17:13 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-11-06 14:49 UTC | Major incident: Multiple organizations did not upgrade during 4.9.1 cloud release (this change) | major |

All Cribl changes: [timeline](https://rewindex.com/company/cribl/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6703013b74ef74 · Markdown: https://rewindex.com/change/i6703013b74ef74.md · JSON: https://rewindex.com/api/v1/changes/i6703013b74ef74 · Generated 2026-10-20T00:48:45.460Z