# Matillion: Major incident: Some Maia runners failing to start (EU and US regions)

**Summary:** Some Maia runners failed to start in the EU and US regions, affecting Agents; Matillion rated the impact major. The incident started at 2026-09-17 10:09 UTC and was resolved at 2026-09-17 10:20 UTC, with a reported duration of 10 min. Matillion identified the issue and reviewed a fix but did not state a cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-17 10:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4mjdcs3l05j9](https://stspg.io/4mjdcs3l05j9)
- [Company: Matillion](https://rewindex.com/company/matillion.md)
- Versions: before (none: first archived) → after incident\_version:151/3lnv84fqsb91@158411dec79d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some Maia runners failing to start (EU and US regions)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-17 10:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-17 10:20 UTC
```

**6. Added: Affected components**

```diff
+ Agents, EU Region - Agents, US Region - Agents
```

**7. Added: Update** (investigating) · 2026-09-17 10:09 UTC

```diff
+ We are currently investigating this issue
```

**8. Added: Update** (identified) · 2026-09-17 10:10 UTC

```diff
+ The issue has been identified and a fix is being reviewed
```

**9. Added: Update** (resolved) · 2026-09-17 10:20 UTC

```diff
+ This incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-17 10:09 UTC | Major incident: Some Maia runners failing to start (EU and US regions) (this change) | outage |

All Matillion changes: [timeline](https://rewindex.com/company/matillion/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i66970647b00b09 · Markdown: https://rewindex.com/change/i66970647b00b09.md · JSON: https://rewindex.com/api/v1/changes/i66970647b00b09 · Generated 2026-10-18T03:33:50.852Z