# Elastic Cloud: Major incident: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)

**Summary:** Elastic reported major degraded availability or connectivity for some Elastic Cloud Hosted and Serverless deployments in one GCP europe-west2 (London) availability zone, with possible regional monitoring/logging delays. The incident started at 2026-10-20 06:51 UTC (effects reported from approximately 06:15 UTC) and remained open when archived, open for 0 min at the last update. _(machine-written, sol)_
## Part of an outage event

- [Google Cloud europe-west2 outage, Oct 20, 2026: 19 vendors, 19 incidents](https://rewindex.com/events/2026-10-20-google-cloud-europe-west2)
- This incident blames Google Cloud as the cause. (hop 1, posted +43 min vs Google Cloud’s own post)
- Evidence: “…Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) The infrastructure incident at our cloud provider affecting availability zone europe-west2-b…”

```mermaid
flowchart LR
  root["Google Cloud europe-west2<br/>posted 06:08 UTC"]:::root
  before["Posted before Google Cloud did<br/>1 vendor, 1 blamed Google Cloud<br/>JFrog"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed Google Cloud<br/>Aiven, Northflank, Elastic Cloud, dbt Labs"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Google Cloud<br/>MongoDB Atlas, Sourcegraph, CockroachDB, ClickHouse Cloud"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 1 blamed Google Cloud<br/>Grafana Cloud, Confluent"]:::blames
  root --> later
  me["Elastic Cloud (this incident)<br/>posted +43 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-20 06:51 UTC · Detected: 2026-10-20 06:53 UTC
- [Source: https://stspg.io/5hjf0b8sfxtp](https://stspg.io/5hjf0b8sfxtp)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/fqp6s6mdd9pt@7dc6fd874d06
- Change 1 of 8 for this incident

Incident page (full timeline): [Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/company/elastic-cloud/incidents/fqp6s6mdd9pt.md)
## What changed

**1. Added: Title**

```diff
+ Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-20 06:51 UTC
```

**5. Added: Update** (investigating) · 2026-10-20 06:51 UTC

```diff
+ We are investigating an issue affecting one availability zone in the GCP europe-west2 (London) region. Starting at approximately 06:15 UTC, some Elastic Cloud Hosted and Serverless deployments with capacity in this zone may experience degraded availability or connectivity. Monitoring and logging for deployments in the region may also be delayed.   Deployments in other zones and regions are not affected. Our engineers are actively working on the issue, and we are in contact with our cloud provider.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 06:51 UTC | Major incident: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London) (this change) | outage |
| 2026-10-20 08:03 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/rb51ab63552b5b5.md) | Normal progress |
| 2026-10-20 09:23 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/r6e5cd5ecad7f24.md) | Normal progress |
| 2026-10-20 10:33 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/rd6d7d34cb6023d.md) |  |
| 2026-10-20 12:43 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/rfe793d44c623ba.md) |  |
| 2026-10-20 14:23 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/r92ad6149617285.md) |  |
| 2026-10-20 17:33 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/r05d6eb26244fc9.md) |  |
| 2026-10-20 22:13 UTC | [Incident updated: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)](https://rewindex.com/change/ra8c803a59ee5b6.md) |  |

Next: [change](https://rewindex.com/change/rb51ab63552b5b5.md) · All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6681fd0b30712e · Markdown: https://rewindex.com/change/i6681fd0b30712e.md · JSON: https://rewindex.com/api/v1/changes/i6681fd0b30712e · Generated 2026-10-21T02:17:07.776Z