# Discord: Major incident: Continued issues with presence and DM delivery

**Summary:** Discord reported major Gateway degradation affecting presence and DM delivery from 2026-02-28 21:54 UTC to 2026-02-28 22:54 UTC, lasting 59 min. Existing sessions could miss new DMs; restarting sessions was suggested as a workaround. Discord said an earlier incident had been marked resolved in error, implemented a fix, and confirmed resolution. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-02-28 21:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0ddnmh6vwg2y](https://stspg.io/0ddnmh6vwg2y)
- [Company: Discord](https://rewindex.com/company/discord.md)
- Versions: before (none: first archived) → after incident\_version:99/nm7zsjzv8kd2@cbe0693aed16
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Continued issues with presence and DM delivery
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-28 21:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-28 22:54 UTC
```

**6. Added: Affected components**

```diff
+ Gateway
```

**7. Added: Update** (investigating) · 2026-02-28 21:54 UTC

```diff
+ We are currently investigating this issue. Restarting your sessions *should* fix it but existing sessions may have not be seeing new DMs
```

**8. Added: Update** (identified) · 2026-02-28 22:28 UTC

```diff
+ We are currently investigating this issue. Restarting your sessions *should* fix it but existing sessions may have not be seeing new DMs
```

**9. Added: Update** (identified) · 2026-02-28 22:42 UTC

```diff
+ This is actually a continuation of the incident from earlier today, which we marked "resolved" in error. We have now identified and are remediating the issue
```

**10. Added: Update** (monitoring) · 2026-02-28 22:51 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2026-02-28 22:54 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-28 21:54 UTC | Major incident: Continued issues with presence and DM delivery (this change) | degradation |

All Discord changes: [timeline](https://rewindex.com/company/discord/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i665e6b9435ea9c · Markdown: https://rewindex.com/change/i665e6b9435ea9c.md · JSON: https://rewindex.com/api/v1/changes/i665e6b9435ea9c · Generated 2026-10-18T03:29:29.458Z