# Mux: Major incident: Live Stream Disruptions

**Summary:** Mux reported a major disruption to Mux Video - Live, with some viewers experiencing dropped or interrupted live streams. The incident started at 2026-07-08 17:29 UTC and was resolved at 2026-07-09 14:02 UTC, lasting 20 h 32 min. Mux identified an underlying infrastructure issue and implemented a fix before monitoring results. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-08 17:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1ckt912gkq67](https://stspg.io/1ckt912gkq67)
- [Company: Mux](https://rewindex.com/company/mux.md)
- Versions: before (none: first archived) → after incident\_version:197/sv3bkjr5619h@0fe2f9ab73ac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Live Stream Disruptions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-08 17:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-09 14:02 UTC
```

**6. Added: Affected components**

```diff
+ Mux Video - Live
```

**7. Added: Update** (investigating) · 2026-07-08 17:29 UTC

```diff
+ We are investigating an issue affecting live streams. Some viewers may experience dropped or interrupted live streams. Our team has identified the underlying infrastructure issue and is actively working on a resolution. We will provide updates as more information becomes available.
```

**8. Added: Update** (identified) · 2026-07-08 17:43 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-07-08 19:57 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2026-07-08 19:57 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2026-07-09 14:02 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-08 17:29 UTC | Major incident: Live Stream Disruptions (this change) | degradation |

All Mux changes: [timeline](https://rewindex.com/company/mux/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i662c7811abb867 · Markdown: https://rewindex.com/change/i662c7811abb867.md · JSON: https://rewindex.com/api/v1/changes/i662c7811abb867 · Generated 2026-10-18T02:29:41.494Z