# Secureframe: Major incident: Increased error rates with login

**Summary:** Secureframe reported a major incident affecting Web Application logins, with increased error rates starting at 2025-12-05 09:22 UTC. A fix was implemented at 09:27 UTC, and the incident was resolved at 2025-12-05 09:36 UTC; the reported duration was 13 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-05 09:22 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kckrpcyr4rvh](https://stspg.io/kckrpcyr4rvh)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)
- Versions: before (none: first archived) → after incident\_version:315/qx3yyrrr05c1@1fc63dcc802e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased error rates with login
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-05 09:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-05 09:36 UTC
```

**6. Added: Affected components**

```diff
+ Web Application
```

**7. Added: Update** (identified) · 2025-12-05 09:22 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (monitoring) · 2025-12-05 09:27 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-12-05 09:36 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-05 09:22 UTC | Major incident: Increased error rates with login (this change) | outage |

All Secureframe changes: [timeline](https://rewindex.com/company/secureframe/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6624f55589b56c · Markdown: https://rewindex.com/change/i6624f55589b56c.md · JSON: https://rewindex.com/api/v1/changes/i6624f55589b56c · Generated 2026-10-18T02:31:44.768Z