# Mailjet: Major incident: Intermittent failures accessing templates

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2022-09-12 09:25 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/s0f271lcdj6r](https://stspg.io/s0f271lcdj6r)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)
- Versions: before (none: first archived) → after incident\_version:744/yz7bznrq9qyk@9f96c2e5bcce
- Change 1 of 1 for this incident

Incident page (full timeline): [Intermittent failures accessing templates](https://rewindex.com/company/mailjet/incidents/yz7bznrq9qyk.md)
## What changed

**1. Added: Title**

```diff
+ Intermittent failures accessing templates
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-09-12 09:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-09-12 11:07 UTC
```

**6. Added: Affected components**

```diff
+ Email Editor, Passport
```

**7. Added: Update** (identified) · 2022-09-12 09:25 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (monitoring) · 2022-09-12 10:23 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2022-09-12 11:07 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-09-12 09:25 UTC | Major incident: Intermittent failures accessing templates (this change) | major |

All Mailjet changes: [timeline](https://rewindex.com/company/mailjet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i65e3db7dc0b0ce · Markdown: https://rewindex.com/change/i65e3db7dc0b0ce.md · JSON: https://rewindex.com/api/v1/changes/i65e3db7dc0b0ce · Generated 2026-10-20T00:48:40.069Z