# Synthesia: Major incident: Login Issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-27 14:08 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/xsrr7lsy986k](https://stspg.io/xsrr7lsy986k)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)
- Versions: before (none: first archived) → after incident\_version:723/41g7cxh2rpp8@831ae1874ba3
- Change 1 of 1 for this incident

Incident page (full timeline): [Login Issues](https://rewindex.com/company/synthesia/incidents/41g7cxh2rpp8.md)
## What changed

**1. Added: Title**

```diff
+ Login Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 14:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-27 17:46 UTC
```

**6. Added: Affected components**

```diff
+ Editor
```

**7. Added: Update** (investigating) · 2026-07-27 14:08 UTC

```diff
+ We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere apologies for the inconvenience, and thank you for your patience in the interim.
```

**8. Added: Update** (monitoring) · 2026-07-27 14:54 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (investigating) · 2026-07-27 16:14 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2026-07-27 17:23 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2026-07-27 17:46 UTC

```diff
+ This incident has been resolved. Thank you for your patience!
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 14:08 UTC | Major incident: Login Issues (this change) | major |

All Synthesia changes: [timeline](https://rewindex.com/company/synthesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i658a241643b2c3 · Markdown: https://rewindex.com/change/i658a241643b2c3.md · JSON: https://rewindex.com/api/v1/changes/i658a241643b2c3 · Generated 2026-10-19T21:43:51.311Z