# Brevo: Critical incident: Issues with Contacts and Imports services

**Summary:** Brevo reported a critical outage affecting Contacts and Imports services, disrupting usage for some customers starting 2026-09-19 12:51 UTC. The incident lasted 38 min and was resolved at 2026-09-19 13:30 UTC; Brevo reported mitigating the impact and reducing errors but did not disclose the cause or specific fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-19 12:51 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.brevo.com/incidents/01M2WVGVE7DCQ4VMVQ9MX8KTF2](https://status.brevo.com/incidents/01M2WVGVE7DCQ4VMVQ9MX8KTF2)
- [Company: Brevo](https://rewindex.com/company/brevo.md)
- Versions: before (none: first archived) → after incident\_version:237/01M2WVGVE7DCQ4VMVQ9MX8KTF2@6e243f705a14
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with Contacts and Imports services
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-19 12:51 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-19 13:30 UTC
```

**6. Added: Update** (investigating) · 2026-09-19 12:51 UTC

```diff
+ We’ve detected an issue affecting contacts and import services, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
```

**7. Added: Update** (identified) · 2026-09-19 13:15 UTC

```diff
+ We have identified the cause of the issue affecting Contacts and Import Services. Our team is currently working on implementing a fix to mitigate the impact. We will continue to monitor the situation closely and share further updates as we make progress toward resolution.
```

**8. Added: Update** (monitoring) · 2026-09-19 13:25 UTC

```diff
+ We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
```

**9. Added: Update** (resolved) · 2026-09-19 13:30 UTC

```diff
+ The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-19 12:51 UTC | Critical incident: Issues with Contacts and Imports services (this change) | outage |

All Brevo changes: [timeline](https://rewindex.com/company/brevo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i656c9ba18d558f · Markdown: https://rewindex.com/change/i656c9ba18d558f.md · JSON: https://rewindex.com/api/v1/changes/i656c9ba18d558f · Generated 2026-10-18T02:31:39.214Z