# QuickBooks Online: Major incident: QBO Create invoice forced logged out issue

**Summary:** QuickBooks Online reported a major incident in Canada and the United States that forced some customers out of their accounts when creating transactions or accessing the Sales Tax Center. It started at 2025-01-16 20:52 UTC and was resolved at 2025-01-17 15:08 UTC, lasting 18 h 16 min; an earlier update at 20:59 UTC had already reported service restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-01-16 20:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/80jy3l68t1qn](https://stspg.io/80jy3l68t1qn)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/kr8hvk0jklrc@f0467dce9faa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ QBO Create invoice forced logged out issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-16 20:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-17 15:08 UTC
```

**6. Added: Affected components**

```diff
+ Canada, QuickBooks Online - Canada, QuickBooks Online - United States, United States
```

**7. Added: Update** (identified) · 2025-01-16 20:52 UTC

```diff
+ Some customers are currently being force logged out from their QBO account when attempting to create a new transaction. We’ve identified the source of the problem and are working to resolve the issue.
```

**8. Added: Update** (investigating) · 2025-01-16 20:59 UTC

```diff
+ An earlier issue with customers being force logged out from their QBO account when attempting to create a new transaction or when accessing the Sales Tax Center. Our teams have resolved the issue, and users should now be able to create and access without issue. Thank you for your patience as we worked to resolve this issue.
```

**9. Added: Update** (resolved) · 2025-01-17 15:08 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-16 20:52 UTC | Major incident: QBO Create invoice forced logged out issue (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i64a9c0eddbe3e2 · Markdown: https://rewindex.com/change/i64a9c0eddbe3e2.md · JSON: https://rewindex.com/api/v1/changes/i64a9c0eddbe3e2 · Generated 2026-10-18T01:29:59.433Z