# Brevo: Critical incident: SSO and SAML login not available

**Summary:** Brevo reported a critical outage affecting SSO and SAML login, disrupting access for some customers. It started at 2026-09-10 10:29 UTC and was resolved at 2026-09-10 10:50 UTC, lasting 21 min; Brevo confirmed all affected services were functioning normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-10 10:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.brevo.com/incidents/01M25DVPHT35PH8F071Y9Z15FP](https://status.brevo.com/incidents/01M25DVPHT35PH8F071Y9Z15FP)
- [Company: Brevo](https://rewindex.com/company/brevo.md)
- Versions: before (none: first archived) → after incident\_version:237/01M25DVPHT35PH8F071Y9Z15FP@91e8b2e9408c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ SSO and SAML login not available
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-10 10:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-10 10:50 UTC
```

**6. Added: Update** (investigating) · 2026-09-10 10:29 UTC

```diff
+ We’ve have an issue impacting SSO and SAML login , and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the issue and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
```

**7. Added: Update** (resolved) · 2026-09-10 10:50 UTC

```diff
+ The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-10 10:29 UTC | Critical incident: SSO and SAML login not available (this change) | outage |

All Brevo changes: [timeline](https://rewindex.com/company/brevo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i649f15672263be · Markdown: https://rewindex.com/change/i649f15672263be.md · JSON: https://rewindex.com/api/v1/changes/i649f15672263be · Generated 2026-10-18T00:38:54.697Z