# ThoughtSpot: Critical incident: ThoughtSpot Sync service outage

> Critical incident: ThoughtSpot Sync service outage. Detected 2026-11-04 by Rewindex: what changed on ThoughtSpot’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i646fd889888423
Last updated: 2026-11-04T08:43:45Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-03 21:44 UTC · Detected: 2026-11-04 08:43 UTC
- [Source: https://trust.thoughtspot.cloud/incidents/rmwn2rgrh759](https://trust.thoughtspot.cloud/incidents/rmwn2rgrh759)
- [Company: ThoughtSpot](https://rewindex.com/company/thoughtspot.md)
- Versions: before (none: first archived) → after incident\_version:79/rmwn2rgrh759@5b434c851a8f
- Change 1 of 1 for this incident

Incident page (full timeline): [ThoughtSpot Sync service outage](https://rewindex.com/company/thoughtspot/incidents/rmwn2rgrh759.md)
## What changed

**1. Added: Title**

```diff
+ ThoughtSpot Sync service outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-03 21:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-03 21:44 UTC
```

**6. Added: Affected components**

```diff
+ Americas, ThoughtSpot Sync - Americas
```

**7. Added: Update** (investigating) · 2026-03-03 21:00 UTC

```diff
+ ThoughtSpot Sync is currently experiencing an outage and users may be unable to access or utilize Sync functionality at this time. If you need to contact Support during this period, please email us at: support@thoughtspot.com, or reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume normal Sync operations as soon as possible and will provide updates as they become available. ThoughtSpot Sync service: https://docs.thoughtspot.com/cloud/latest/thoughtspot-sync
```

**8. Added: Update** (monitoring) · 2026-03-03 21:27 UTC

```diff
+ ThoughtSpot Sync service has now recovered, and functionality has been restored. The service is currently under active monitoring to ensure continued stability. If you notice any remaining issues, please reach out to Support at support@thoughtspot.com or contact your Account Team to raise a priority request. We will continue to monitor and share updates if needed.
```

**9. Added: Update** (monitoring) · 2026-03-03 21:29 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (resolved) · 2026-03-03 21:44 UTC

```diff
+ This incident has been resolved. The issues affecting ThoughtSpot Sync have been resolved, and all functionality is now fully operational. Action: Normal operations may resume. If you see any discrepancies, please refresh your session. Support: If you continue to experience issues, contact support@thoughtspot.com or reach out to your Account Team. Thank you for your patience while we worked to restore service.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-03 21:44 UTC | Critical incident: ThoughtSpot Sync service outage (this change) | outage |

All ThoughtSpot changes: [timeline](https://rewindex.com/company/thoughtspot/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: ThoughtSpot Sync service outage on ThoughtSpot’s status page, changed 2026-03-03 21:44 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i646fd889888423
- Citation: ThoughtSpot, “Critical incident: ThoughtSpot Sync service outage” (2026-03-03 21:44 UTC). Archived by Rewindex: https://rewindex.com/change/i646fd889888423 (CC BY 4.0).
- Markdown link: `[ThoughtSpot: Critical incident: ThoughtSpot Sync service outage (2026-03-03)](https://rewindex.com/change/i646fd889888423)`


---
Canonical: https://rewindex.com/change/i646fd889888423 · Markdown: https://rewindex.com/change/i646fd889888423.md · JSON: https://rewindex.com/api/v1/changes/i646fd889888423 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:53:20.903Z