# Hex: Major incident: Platform availability issue

**Summary:** Hex reported a major platform availability outage affecting Login and Main site, starting at 2023-06-20 13:40 UTC and lasting 3 h 2 min. A fix was implemented by 2023-06-20 14:45 UTC, and the incident was resolved at 2023-06-20 16:43 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-06-20 13:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bkwk6kj5w65k](https://stspg.io/bkwk6kj5w65k)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/2fspz4zklr86@4eaa5a11e5e4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Platform availability issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-06-20 13:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-06-20 16:43 UTC
```

**6. Added: Affected components**

```diff
+ Login, Main site
```

**7. Added: Update** (investigating) · 2023-06-20 13:40 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2023-06-20 13:41 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2023-06-20 13:43 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2023-06-20 14:45 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2023-06-20 16:43 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-06-20 13:40 UTC | Major incident: Platform availability issue (this change) | outage |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i6459bb15cb6070 · Markdown: https://rewindex.com/change/i6459bb15cb6070.md · JSON: https://rewindex.com/api/v1/changes/i6459bb15cb6070 · Generated 2026-10-18T02:54:37.950Z