# Neon: Major incident: Incident affecting AWS us-east-1 projects

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-20 08:02 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c7bd010b60588e28a90](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c7bd010b60588e28a90)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c7bd010b60588e28a90@f7db192de90f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Incident affecting AWS us-east-1 projects
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 08:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 10:00 UTC
```

**6. Added: Affected components**

```diff
+ Database Connectivity, Project/Branch Operations
```

**7. Added: Update** (investigating) · 2025-10-20 08:02 UTC

```diff
+ Investigating: (08:02) We are aware of an issue affecting AWS us-east-1 projects and are investigating. Identified: (09:06) We have traced the underlying cause of this incident to an issue with one of our cloud providers. We are investigating our options and will be closely monitoring the upstream incident. Monitoring: (09:45) We have seen significant recovery and are continuing to monitor the situation.
```

**8. Added: Update** (resolved) · 2025-10-20 10:00 UTC

```diff
+ The issue has been fully resolved. All affected components are operating normally again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 08:02 UTC | Major incident: Incident affecting AWS us-east-1 projects (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i63ef738fc0dc1a · Markdown: https://rewindex.com/change/i63ef738fc0dc1a.md · JSON: https://rewindex.com/api/v1/changes/i63ef738fc0dc1a · Generated 2026-10-18T06:41:39.965Z