# Gusto: Critical incident: Some users are unable to access or log into the Gusto website

**Summary:** Some users could not access or log into the Gusto.com website during a critical-impact outage that started at 2023-11-27 18:45 UTC and was resolved at 2023-11-27 19:43 UTC, lasting 58 min. Gusto did not state a cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-11-27 18:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/sc519b2n2zzg](https://stspg.io/sc519b2n2zzg)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/klt1y01zcwh9@a122a396bd4e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users are unable to access or log into the Gusto website
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-11-27 18:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-11-27 19:43 UTC
```

**6. Added: Affected components**

```diff
+ Gusto.com website
```

**7. Added: Update** (investigating) · 2023-11-27 18:45 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (resolved) · 2023-11-27 19:43 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-11-27 18:45 UTC | Critical incident: Some users are unable to access or log into the Gusto website (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i63202649374519 · Markdown: https://rewindex.com/change/i63202649374519.md · JSON: https://rewindex.com/api/v1/changes/i63202649374519 · Generated 2026-10-18T03:56:09.354Z