# Salesforce: Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-02 03:36 UTC · Detected: 2026-10-18 05:12 UTC
- [Source: https://status.salesforce.com/incidents/20003980](https://status.salesforce.com/incidents/20003980)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003980@6895ebc24bb0
- Change 1 of 1 for this incident

Incident page (full timeline): [Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore](https://rewindex.com/company/salesforce/incidents/20003980.md)
## What changed

**1. Added: Title**

```diff
+ Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-02 03:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-02 08:14 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, B2 CCore
```

**7. Added: Update** (update) · 2026-05-02 06:30 UTC

```diff
+ This issue is impacting a subset of customers, and the service should be available for other users. 
```

**8. Added: Update** (update) · 2026-05-02 07:35 UTC

```diff
+ We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
```

**9. Added: Update** (update) · 2026-05-02 08:32 UTC

```diff
+ After further validations and health checks, the issue is now resolved. We are out of impact as of 08:14 UTC.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-02 03:36 UTC | Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i631690eeb77f57 · Markdown: https://rewindex.com/change/i631690eeb77f57.md · JSON: https://rewindex.com/api/v1/changes/i631690eeb77f57 · Generated 2026-10-18T11:25:19.904Z